For safety, sterility, and compliance reasons, we do not accept returns on opened, used, or reconstituted peptides. Once a vial or product seal is broken, it cannot be returned or exchanged.

If you receive a damaged item or an incorrect order, please notify us within 48 hours of delivery. Include clear photos of the product and packaging for verification. Once approved, we will offer:

• A replacement at no additional cost
• Or store credit for future purchases

Refunds may be issued under limited circumstances, such as:

• Lost shipments (confirmed via tracking and support review)
• Out-of-stock items that cannot be replaced
• Duplicate or accidental charges

Approved refunds are issued to the original payment method within 5–10 business days.

Orders may be canceled within 1 hour of placement, provided they have not been processed or shipped. Once dispatched, orders cannot be canceled or refunded.

For refund or return-related queries, please contact our support team with your order details and any relevant images:
Email: contact@lilipeptides.com